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Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication

понедельник, марта 15, 2021

Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication Pattern of relationship between contingency (contingent vs. non-contingent) and reaction latency (fast vs. sluggish) on organizational relationship with clients. Hypotheses 4–6 worried the results of reaction contingency regarding the agent’s attractiveness, observers’ satisfaction with the talk, while the organization’s relationship with clients. The […]

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